Checklist: Signs Your Client May Need Specialised Cleaning
Many support coordinators and care managers never see the living conditions of their clients firsthand. However, certain warning signs can indicate that a client may require specialised deep cleaning to maintain a safe and healthy living environment. Use this checklist to help identify when professional intervention may be needed.
How to Use This Checklist:
If you notice one or more of these signs, consider discussing cleaning support with your client or their support team.
If multiple signs are present, a professional deep clean may be required.
Sistability can conduct an on-site inspection and provide tailored solutions.
1. Physical & Environmental Signs
🛑 Strong, unpleasant odours (waste, mould, decay, or pet urine).
🛑 Visible dirt, grime, or excessive dust buildup throughout the home.
🛑 Clutter blocking pathways, exits, or essential living areas.
🛑 Piles of unwashed laundry, dishes, or rotting food left for long periods.
🛑 Presence of pests (cockroaches, rodents, maggots, or flies).
🛑 Biohazards (faeces, bodily fluids, sharps, or infectious waste).
🛑 Black mould or damp patches growing on walls, ceilings, or floors.
🛑 Accumulated rubbish inside or outside the home that has not been disposed of.
2. Client Behaviour & Wellbeing Indicators
🛑 Client avoids home visits or refuses entry to support workers.
🛑 Client appears overwhelmed, distressed, or ashamed about their home.
🛑 Reports of isolation or withdrawal from social or medical appointments.
🛑 Concerns from family members, carers, or community visitors.
🛑 Repeated health concerns related to hygiene or respiratory issues.
3. Safety & Mobility Risks
🛑 Client is unable to physically clean due to mobility, disability, or medical conditions.
🛑 Unsafe living conditions (tripping hazards, blocked fire exits, or unreachable essential items).
🛑 No functioning bathroom or kitchen facilities due to extreme cleaning needs.
🛑 Home has become a fire risk due to excessive clutter or blocked pathways.
What to Do Next
If you notice any of these signs, start a conversation with your client in a supportive and non-judgmental way.
Contact Sistability to arrange an on-site inspection and cleaning plan.
Refer the client for professional cleaning support under NDIS or aged care funding where applicable.
Work with family members or other support services to create a long-term home maintenance plan.
