Fully managed, local Support At Home in the Northern Rivers
Being assessed and approved for Support At Home funding is just the first step. Once you receive your assignment letter, choosing an approved provider is what activates your funding — and who you choose shapes how well it works. We're your local team who actively coordinate your services, so your funding becomes real, reliable support at home. Not paperwork. Not a call centre.
Based in Ballina, serving the Northern Rivers.
Your assignment letter starts the clock
Once you receive your Support At Home assignment letter, it's time to choose an approved provider — that's what activates your funding. You usually have a limited window (currently 56 days), so your funding isn't delayed. Not sure of your timeframe? We'll explain it in plain English — no pressure.
Home Care Packages have moved to Support At Home
The former Home Care Packages (HCP) program has transitioned to Support At Home. If you previously had a Home Care Package, your funding now sits under Support At Home — your approved level stays the same, and you can change providers at any time.
What Support At Home coordination actually involves
Coordination (previously called care management) is proactive, ongoing oversight — not just paperwork. Some providers simply process invoices and meet compliance. We actively manage your services, so your funding turns into reliable support at home.
Without active coordination, families often end up chasing providers, watching budgets and fixing service gaps themselves. We step in so you don't have to.
Depending on your approved funding level, we can both deliver services directly and coordinate additional supports through trusted providers.
Services we deliver - and coordinate
By our own local team
A popular choice — consistent, familiar faces and direct oversight. Always optional.
Through trusted providers
- Personal care
- Podiatry, physiotherapy & occupational therapy
- Nursing support
- Transport & assistive equipment
Keep the providers you know, or we'll help you find new ones.
You're never left juggling providers. We stay your central point of contact and oversee every service under your Support At Home package — so it all works together.
Why Northern Rivers families choose us over the big providers
Choosing a Support At Home provider is a big decision — and the biggest name isn't always the best fit. We're not knocking anyone; this is simply the difference people tell us they feel.
What this means for you
Seeing unused funds on your statement?
A growing balance usually means one thing — support that isn't reaching you. Those funds are there to make everyday life safer and easier at home, not to sit unused. Let's make your package actually work for you.
Related read: "Unspent Support At Home funds? How to use your package properly" →Simple, supported, start to finish
We listen
A free chat about your situation, your letter and your goals.
We plan
Map the right supports to your budget and activate your funding.
We coordinate
Book, schedule and manage every service — in-house and beyond.
We stay close
Adjust as life changes, keep family informed, and advocate for you.
Fully managed - with the protection of an approved provider
We provide fully managed Support At Home — we don't leave families to self-manage and chase providers. Funding administration and compliance are delivered in partnership with Trilogy Care, while all care coordination, planning and communication are handled by our local Northern Rivers team.
Approved-provider compliance
Your funding is administered under a compliant, approved framework.
Secure funding administration
Handled safely in partnership with Trilogy Care.
Local coordination & oversight
Real people in Ballina managing your services.
Direct communication
You speak to someone who knows your situation.
You receive the protection of an approved-provider framework with the responsiveness of a local team.
The difference a local team makes
We're based in Ballina, in the Northern Rivers (just behind the post office on Tamar Street — entrance via Moon Street). We know local services, regional challenges and community networks. When something needs adjusting, you speak to someone who knows your situation and can act on it — not a national call centre. Clear communication and timely follow-through make a real difference to how well your funding works.
2/85 Tamar Street, Ballina NSW 2478
Talk it through with Jenn, our Aged Care Manager
When you contact us, you speak directly with Jenn — a local who knows the system inside out. Whether you've just been assigned your package, you're weighing up providers, or you're not sure your current provider is really coordinating your care, Jenn will talk it through clearly. No pressure — just honest, structured guidance.
She can help with:
Meet Pete
Since using Sistability to coordinate my Support At Home package, I'm now using about 95% of my funding — and getting the support I actually need to keep living in my own home.
— Pete, Support At Home recipientPete wanted to stay living safely and independently at home. After reviewing his plan, we adjusted how his funding was being used — his services became more consistent and better suited to his routine. Active coordination turned funding into practical support.
Click here to read Pete's story →
Already with a provider, but managing it all yourself?
If you've selected a provider but feel like you're doing the coordinating, you're not alone. You can change providers at any time without losing your funding, and we'll guide you through the transfer clearly and carefully.
What our clients say
A social enterprise with purpose
Sistability is a certified social enterprise operating in the Northern Rivers. When you choose us for Support At Home coordination, you're supporting ethical service delivery, local employment and community reinvestment. We believe aged care should feel personal, accountable and community-focused.
Questions? We’ve got answers
What is Support At Home?
It's the Australian Government's aged care program that helps you stay living independently in your own home. It funds services like personal care, cleaning, gardening, nursing and social support, tailored to your needs.
How much does Support At Home cost?
It's means-tested, so your out-of-pocket costs depend on your income and assets — clinical care is always free. The quickest way to get a realistic idea is our cost estimator. It's free, and it's an estimate, not a quote.
Do I need to be assessed first?
To access government funding, yes — you'll need an aged care assessment. If you're not assessed yet, you don't have to wait: you can start with us privately now and move onto your package once it's approved. We're happy to help you understand the steps.
Can I choose which services I receive?
Absolutely. Your plan is built around what matters to you — whether that's help around the house, getting out and about, personal care, or coordinating clinical support. You stay in control.
Do you deliver the services yourselves?
Many of our everyday services — like cleaning, gardening and social support — are delivered by our own team. Where you need something we don't provide in-house, we coordinate trusted providers on your behalf so it's all managed in one place.
What if I'm already with another provider?
You're free to switch, and we make it simple. Have a chat with us and we'll walk you through moving your package across with no gap in your care.
Which areas do you service?
The Northern Rivers region of NSW (subject to availability). Get in touch and we'll confirm we can support your area.
How do I get started?
The easiest first step is a free, no-pressure chat. We'll answer your questions, help you understand your funding, and map out the next step together.
Let’s activate your Support At Home funding
Received your assignment letter, or thinking of switching? Fill in the form, and we'll be in touch to talk through next steps — clear advice, no obligation.
Wondering what it'll cost?
Support At Home is means-tested, so everyone's costs are a little different. Our quick estimator gives you a plain-English idea of your out-of-pocket costs in about two minutes — it's an estimate, not a quote, and estimates are always free.
Ready to make the most of your package?
Received your assignment letter or thinking of switching? Talk it through with Jenn — clear advice, no obligation.
