Thinking of Switching Your Home Care Package Provider?
If your Home Care Package (HCP) isn’t delivering what you need—missed visits, long phone queues, or feeling like a number not a person—you’re not stuck. Switching providers is your right, and done well, it can unlock better support, better value, and a better everyday life at home. Here’s what you stand to gain by moving your HCP to Sistability—and how we make the change simple.
Why people switch (and why its ok to do so)
Many older Australians stay with an underperforming provider because switching sounds hard. In reality, it’s straightforward: you choose a new provider, agree on a care plan and fees, and your unspent funds transfer across. People usually switch because:
Services are unreliable or always changing staff
It’s impossible to reach someone who knows their situation
There’s too much admin and not enough actual help
They want more local, personal care with real accountability
If any of that sounds familiar, it may be time to explore your options.
The benefits of switching to Sistability
1) We’re local—and that matters
Being Northern Rivers based means we know the suburbs, the seasons, and the community supports around you. When Lismore floods, when the summer heat hits, when a storm knocks down branches—we’re here. Local means faster problem-solving, better scheduling, and genuine continuity. It also means you can pop in for a chat, and we can visit your home to properly understand what will make your day easier and safer.
2) Reliable, trusted services—because we employ our cleaners and gardeners
Instead of outsourcing everything, we directly employ domestic care specialists and gardeners. That gives us real oversight of training, quality, safety, and standards. You’re not waiting on a third-party contractor who may or may not show up; you’re getting a known, trusted professional who takes pride in their work and is supported by our team. From regular home cleaning and laundry to yard tidy-ups and green waste, we aim for consistency and reliability—week in, week out.
3) Speak to a real person, face to face
No call centre. No endless hold music. With Sistability, you can meet us in person, call your coordinator directly, or book a home visit. We believe care is a relationship, not a ticket number. When something changes—your health, your routine, your goals—we respond quickly because we actually know you.
4) We coordinate it all for you
Medication prompts, personal care, transport, home safety equipment, domestic help, gardening, allied health referrals—your HCP should feel joined-up. Our coordinators handle the moving pieces so you don’t have to. We map your goals, design a plan to match your budget and priorities, schedule the services, and keep everything on track. You don’t need to juggle providers, chase paperwork, or repeat your story.
5) Better alignment with your values
Sistability is a certified social enterprise. That means when you choose us, you’re supporting local jobs—particularly flexible roles for people returning to work—and reinvesting in services that help vulnerable members of our community. Many of our clients tell us they want their HCP dollars to create more good around them; with Sistability, they do.
What changes when you switch:
Most people notice three things quickly:
Clarity, not confusion. We translate the jargon and show you—plainly—how your funds are used.
A plan that reflects your life. We match services to your priorities (safety, independence, social connection, or simply less housework stress).
Momentum. Services arrive when they should. If something slips, we fix it. You shouldn’t have to chase.
Worried it’ll be a hassle? Here’s how we make it easy
Free HCP check-in. We review your current plan, charges, and unspent funds and talk through your goals.
Side-by-side comparison. We outline how your package could work with us—services, schedule, and costs—so you can make an informed decision.
We handle the handover. With your permission, we liaise with your current provider and My Aged Care to arrange the transfer of unspent funds and set a start date.
Set-up and first visits. We lock in your cleaning, gardening, and care support, and introduce your regular team so you know who’s coming and when.
Ongoing check-ins. Your coordinator stays close—adjusting services as needs change and making sure you’re happy.
What about costs and fees?
Transparency is our baseline. We keep fees clear and fair, explain every line, and help you get the most out of your budget. Our aim is to reduce “admin fatigue” and increase the real, practical help you receive at home—like more hours of cleaning, gardening, or personal care where it counts.
A quick myth-buster
“I’ll lose my funding if I switch.” False. Your HCP level stays the same; unspent funds transfer to your new provider.
“I’ll be left without services during the change.” Not with proper coordination. We plan timelines carefully so support continues.
“It’s rude to leave.” Not at all. HCPs are designed for choice and control. You deserve a provider who fits you.
Why people choose Sistability
Trusted staff: Our directly employed cleaners and gardeners deliver consistent, high-standard work.
Responsive coordination: You’ll have a named coordinator who actually answers the phone.
Face-to-face service: Prefer a cuppa and a conversation? We’re happy to visit.
Local knowledge: We know the Northern Rivers—and we’re invested in its people.
Social impact: Your care dollars help create fair work and stronger community outcomes.
Your home. Your choice. We’ll coordinate the rest.
If you’re considering switching your Home Care Package, we’d love to help you compare options and make a smooth move. Book a free, no-obligation HCP review, and we’ll show you how your package can work harder for you—more reliable cleaning, trusted gardening, coordinated support, and someone local to call when you need something changed.
Let’s chat in person—no call centre, no runaround. We’ll come to you, map out a plan, and coordinate the lot. Your home, your choice—and a provider who treats you like a neighbour, not a number.
