Pete – Maximising His Support at Home (SaH) for Independence at Home
Pete is an aged care client from Suffolk Park who receives support through a Support at Home Package managed and coordinated by Sistability. Like many older Australians, Pete wanted to remain living in his own home for as long as possible — safely, comfortably, and independently.
Since coming on board with Sistability, Pete’s care has been overseen by our Aged Care Manager, Jenn, who has worked closely with him to review his goals and make the most of his available funding.
Coordinated Support for Better Outcomes
When Jenn first met Pete, he was using only part of his Support at Home package. After a detailed review, Jenn identified gaps in service delivery and worked to ensure his funding was fully optimised.
Through careful planning and coordination, she helped Pete access a range of supports tailored to his lifestyle and needs — including maintenance cleaning, social support, and assistance around the home.
As a result, Pete is now using around 95% of his package funding, ensuring he receives the full value of his care plan and the best possible support.
Practical Help That Makes a Real Difference
Pete’s regular maintenance clean helps him stay on top of his home environment — reducing fall risks, keeping his living spaces comfortable, and maintaining his dignity and wellbeing.
In addition to cleaning, Sistability coordinates social support visits that help Pete stay connected and active. Whether it’s assistance with errands, outings, or simply having company at home, these services make day-to-day life easier and more enjoyable.
By managing all of these services under one coordinated plan, Jenn ensures Pete’s supports work together seamlessly — without confusion, gaps, or wasted funding.
The Role of a Dedicated Care Manager
Jenn’s hands-on approach has been key to Pete’s success. As Sistability’s Aged Care Manager, she oversees every aspect of his support — from scheduling and service delivery to liaising with providers and ensuring quality outcomes.
She regularly checks in with Pete to make sure his services are meeting his needs, and adjusts his plan as circumstances change. This proactive management ensures Pete receives consistent, reliable care that evolves with him over time.
The Impact
With Sistability’s support, Pete is now able to remain at home safely and for longer — surrounded by familiar routines and independence.
He feels confident knowing his home is cared for, his supports are well organised, and his funding is being used effectively. For his family, there’s peace of mind knowing that he’s receiving quality, coordinated care from a local, trusted provider.
Why It Matters
Pete’s story shows how Sistability’s care coordination approach helps older Australians get the most from their Support at Home (SaH) Packages. Many clients underuse their funding simply because they’re unsure what’s available or how to organise it.
Through dedicated case management and a genuine commitment to client wellbeing, Sistability ensures that every hour and every dollar contributes to maintaining safety, comfort, and independence at home.
Making a Difference
At Sistability, we believe ageing at home should be achievable for everyone. With the right support, coordination, and care, people like Pete can continue to live the way they choose — safely, confidently, and with dignity.
If you or someone you love needs help managing a Support at Home package or staying independent at home, contact our team today to find out how we can help.
