SUPPORT AT HOME
Fully managed, local Support At Home in the Northern Rivers
Approved for a Support At Home package? Choosing your provider activates your funding — and who you choose shapes how well it works. We're your local team who actively coordinate your services, so your funding becomes real, reliable support at home. Not paperwork. Not a call centre.
Just approved?
Your assignment letter starts the clock
Being approved is just the first step
Once you receive your Support At Home assignment letter, you choose an approved provider — and that's what activates your funding. You usually have a limited window (currently 56 days) to choose, so your funding isn't delayed.
Not sure about your timeframe or next steps? We'll explain the whole process in plain English — no pressure.
Already had a Home Care Package?
HCP has moved to Support At Home
The former Home Care Packages (HCP) program has transitioned to Support At Home. If you previously had a Home Care Package, your funding now sits under Support At Home — your approved funding level stays the same, and you can change providers at any time.
What we do
What Support At Home coordination actually involves
Coordination (previously called care management) is proactive, ongoing oversight — not just paperwork. Some providers simply process invoices and meet compliance. We actively manage your services, so your funding turns into reliable support at home.
Without active coordination, families often end up chasing providers, watching budgets and fixing service gaps themselves. We step in so you don't have to.
One package, one team
Services we deliver — and coordinate
Consistent, local, hands-on
- Cleaning & household assistance
- Gardening & lawn maintenance
- Social & home support
Arranged & overseen for you
- Personal care
- Podiatry, physio & occupational therapy
- Nursing support
- Transport & assistive equipment
You're never left juggling providers. We stay your central point of contact and oversee every service under your Support At Home package — so it all works together.
Seeing unused funds on your statement?
A growing balance usually means one thing — support that isn't reaching you. Those funds are there to make everyday life safer and easier at home, not to sit unused. Let's make your package actually work for you.
How it works
Four simple steps
We listen
A free chat about your situation, your letter and your goals.
We plan
Map the right supports to your budget and activate your funding.
We coordinate
Book, schedule and manage every service — in-house and beyond.
We stay close
Adjust as life changes, keep family informed, and advocate for you.
Why we’re different
Keep the providers you love. We’ll handle the rest.
Most managed providers assign their own workers - or subcontract the job out - and you don’t get a say. With Sistability, you keep the choice a self-managed client has, without any of the admin.
You choose your providers
- Keep the providers you already trust — your podiatrist, physio, GP
- Choose new providers yourself
- Or ask us to source trusted local providers for you
- No forced subcontracting — real choice, always
We handle everything else
- We manage the bookings, budget, invoices & follow-up
- We coordinate all your providers into one plan
- We can deliver your cleaning, gardening & support with our own screened team
- One local point of contact for it all
New to Support At Home, or switching from another provider? We make it simple.
Request Support At Home coordination →peace of mind
Fully managed - with the protection of an approved provider
We provide fully managed Support At Home — we don't leave families to self-manage and chase providers. Funding administration and compliance are delivered in partnership with Trilogy Care, while our local Northern Rivers team handles all care coordination, planning and communication. You get the protection of an approved-provider framework with the responsiveness of locals who know you.
Approved-provider compliance
Your funding is administered under a compliant, approved framework.
Secure funding administration
Handled safely in partnership with Trilogy Care.
Local coordination & oversight
Real people in Ballina managing your services.
Direct communication
You speak to someone who knows your situation.
deeply local
The difference a local team makes
Based in Ballina — not a national call centre
We know local services, regional challenges and community networks. When something needs adjusting, you speak to someone who knows your situation and can act on it. Clear communication and timely follow-through make a real difference to how well your funding works.
2/85 Tamar Street, Ballina NSW 2478 — just behind the post office, entrance via Moon Street.
meet jenn
Talk it through with Jenn, our Aged Care Manager
Whether you've just been assigned your package, you're weighing up providers, or you're not sure your current provider is really coordinating your care, Jenn will talk it through clearly. No pressure — just honest, structured guidance.
- What your assignment letter means, and your timeframe
- Whether your current provider is actively coordinating your care
- How to switch to us without losing your funding
- The supports your package could cover
Pete wanted to stay living safely and independently at home. After reviewing his plan, we adjusted how his funding was being used — his services became more consistent and better suited to his routine. Active coordination turned funding into practical support.
"Since using Sistability to coordinate my Support At Home package, I'm now using about 95% of my funding — and getting the support I actually need to keep living in my own home."— Pete, Support At Home recipient
Already with a provider, but feel like you're managing it all yourself?
You can change providers at any time without losing your funding. We'll guide the transfer clearly.
Why stability
Why choose us
Trained & reliable
An experienced, worker-screened team who turn up — the same faces you get to know.
Flexible scheduling
Weekly, fortnightly or one-off — support that fits around your life.
Tailored to you
A plan built around your needs, home and preferences — never one-size-fits-all.
Funding-friendly
We work within Support At Home and NDIS guidelines for eligible clients.
Award-winning & local
Recognised at the Ballina and NSW Regional Business Awards, and proudly Northern Rivers.
Certified social enterprise
A minimum of 50% of profits reinvested to create local jobs and community impact.
reinvested locally
Choose Sistability, and your community benefits too
We're certified through Social Traders. A minimum of 50% of our profits goes back into local jobs, flexible work and community support across the Northern Rivers — so everyday help creates lasting local good.
faqs
Questions? We’ve got answers
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No. You can use us for cleaning, gardening or support even if another provider coordinates your package.
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SAH assessments often take 4–12+ months; CHSP is quicker. Our aged care guide explains the difference.
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The Northern Rivers, Ballina to Byron to Lismore & surrounds.
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Yes; we can begin today and move to your package once it's assigned. -->
Local support you can rely on
Proudly serving the Northern Rivers
get started
Let's activate your Support At Home funding
Received your assignment letter, or thinking of switching? Fill in the form, and we'll be in touch to talk through next steps — clear advice, no obligation. Prefer to talk? Call 1300 131 096.
Ready to make the most of your package?
A short conversation can help clarify your next step.