Empowering Independence
The Sistability Story
The Path to Purpose
Sistability emerged in 2018 through the collaborative vision of sisters, Jade Taylor and Holi Ryan. Fueled by a shared desire to empower vulnerable members of their community, particularly those with disabilities, they went on a journey to bridge a critical gap in in-home support services.
Both Jade and Holi intimately understand the complexities and challenges faced by individuals with disabilities, as they have close family members navigating similar paths. Witnessing firsthand the challenges of securing adequate support at home ignited a spark in them. They knew there had to be a better way to ensure individuals with disabilities could live safely and comfortably with the independence they deserved.
“Unable to find the level of care they envisioned for their loved ones, they decided to create it themselves.”
Driven by this personal motivation and a deep empathy for the struggles faced by many, Jade and Holi took a bold step. Unable to find the level of care they envisioned for their loved ones, they decided to create it themselves. Thus, Sistability was born.
Today, Jade remains at the forefront of Sistability as its CEO, guiding the company with steadfast dedication. Her commitment to providing exceptional, personalised care fuels the company's growth and ensures every client receives the support they need to thrive.
Jade Taylor, Founder and CEO of Sistability
Today, Sistability continues to build upon its founders' vision. We remain dedicated to empowering individuals of all ages and abilities to live fulfilling lives within the comfort of their own homes.
Our Mission
At Sistability, community well-being is our guiding principle. We believe in fostering a better world by prioritising the welfare of our community. We aim to make a positive impact every day through our dedicated services and community engagement.
Our mission is to support Senior Australians and individuals living with disabilities by providing honest, reliable, and professional support services. By empowering them to live independently in their homes, we contribute to enhancing their quality of life and the overall well-being of our community.
Our Services
We offer a range of essential services tailored to meet the unique needs of our clients. From comprehensive Domestic Cleaning to expert Garden Care, we ensure homes are safe, comfortable, and well-maintained.
Our compassionate Support Workers provide invaluable assistance with day-to-day tasks, including companionship, transportation solutions and general guidance, empowering our clients every step of the way.
Our Clients
Our wide range of clients, each with their own unique needs and circumstances, brings its own set of challenges. At Sistability, we are committed to providing personalised care to meet the needs of each individual.
We proudly serve Senior Australians (HCP & CHSP) striving to maintain independence in their homes, individuals with disabilities (NDIS) in need of specialised assistance, carers seeking support amidst their own commitments, veterans and many others.
Our Locations
We are a small local company, proudly based in the serene coastal town of Ballina, nestled within the Northern Rivers region. Servicing a vast area spanning from Lismore and Ballina to Byron Bay, and extending all the way up to Mullumbimby and Ocean Shores, we cater to the diverse needs of our community.
However, recognising the growing demand for our specialised services, we also have cleaning teams available in Sydney. Wherever you are, we're here to bring our exceptional service to your doorstep.
Our Team
Our team consists of about 25 dedicated members across the Northern Rivers region and a few in Sydney. We take pride in our team's diversity, encompassing various genders, ages, and nationalities, all unified by one common trait: a genuine knack for caring.
At Sistability, we prioritise selecting team members based on their empathy and exceptional social skills rather than solely on their proven track records. We firmly believe that anyone driven and compassionate can make a meaningful difference in the lives of our clients. We take great care in matching each staff member's unique qualities with the right clients, ensuring personalised care and genuine connections. If you have specific preferences, we’d love to hear them!
Excellence in Diversity and Inclusion
We're proud to have received the Northern Rivers Regional Business Award 2023 for 'Excellence in Diversity and Inclusion.' This recognition reflects our commitment to fostering inclusivity for our team and clients.
We believe diversity is a fundamental right. That's why we created an environment where people from all backgrounds, abilities, and identities can thrive and give their best.
Want to be part of our inclusive team?
Check out our job vacancies here >
Why Sistability?
Compassionate
We are dedicated to making a positive impact on your life, driven by our genuine passion for helping others. Our team members are handpicked for their exceptional social skills and innate sense of caring, ensuring that every interaction is filled with empathy and understanding. With Sistability, you can trust that you're not just a client, but a valued member of our compassionate community.
Professional
With comprehensive insurance coverage and a rigorously trained team, we uphold the highest standards of service. Our procedures encompass background checks for our workers, workplace health and safety measures, up-to-date staff vaccinations, and a feedback and quality control protocol to ensure our clients are satisfied with the services they receive.
Experienced
With over six years of dedicated service, Sistability brings unmatched experience to the table. Moreover, our team boasts extensive knowledge in navigating the intricate landscape of government funding, including NDIS and Aged Care support. Count on us to expertly guide our clients through these complexities, ensuring they receive the support they deserve.
Reliable
Enjoy streamlined and transparent appointment scheduling, with the assurance of seeing familiar faces every time. In the event of a team member's absence due to illness, rest assured we make every effort to ensure continuity by arranging a replacement. Plus, our dedicated in-office customer service team ensures you can reach us at all times, providing reliable support whenever you need it.
Highly Trained
Our team isn't just professional – they're highly trained in all aspects of domestic assistance. Unlike other service based companies that solely rely on external contractors, most of our team are our own employees. They undergo rigorous in-house training, both hands-on and knowledge-based, and regularly participate in additional courses to enhance their skills and services.
Small Local Business
We take pride in being a small local business rooted in the heart of Ballina. Our friendly, award-winning customer service team is always available to assist you, whether in person or over the phone. But we're more than just a local business - we're deeply connected to other businesses in the community, including NDIS providers, Aged Care Providers, and various service providers, ensuring our clients have access to a network of valuable resources tailored to their needs.
Ready to Experience the Sistability Difference?
Click the button below to request a quote for your cleaning, gardening and support needs.
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