How to Get Started with My Aged Care (Without the Overwhelm)
If you’re starting to think about aged care support for yourself or a loved one, you’re not alone.
For many families, the process begins with a simple question:
“Where do we even start?”
Between government websites, assessments, waitlists, and unfamiliar terms, My Aged Care can feel overwhelming at first. But the good news is, once you understand the steps, it becomes much more manageable.
Here’s a simple, clear guide to help you get started with confidence.
Step 1: Recognise When It Might Be Time for Support
The first step is often the hardest—recognising that extra help might be needed.
Some common signs include:
Struggling to keep up with cleaning or household tasks
Changes in mobility or increased risk of falls
Difficulty preparing meals or managing daily routines
Feeling isolated or overwhelmed at home
For many older Australians, the goal isn’t to leave home—it’s to stay safely and comfortably where they are.
That’s exactly what My Aged Care is designed to support.
Step 2: Register with My Aged Care
To access government-funded aged care services, you’ll need to register with My Aged Care.
You can do this by:
Calling My Aged Care on 1800 200 422
Or visiting their website and completing an online form
During this step, you’ll be asked some basic questions about:
Health and mobility
Daily living tasks
Current support (if any)
This information helps determine what level of support may be appropriate.
Step 3: Have an Assessment
Once registered, the next step is an assessment.
This is usually done in the home and is designed to understand what kind of help is needed. It’s not something to worry about—it’s simply a conversation about day-to-day life and any challenges being faced.
There are two main types of support that may be recommended:
CHSP (Commonwealth Home Support Programme)
For entry-level support like cleaning, gardening, or meal assistanceHome Care Package
For more ongoing or complex support needs
The assessor will guide this process and explain what you’re eligible for.
A Note for Regional Areas
If you’re based in a regional area, like the Northern Rivers, it’s important to understand that accessing services can sometimes be more challenging.
In particular, we often see that CHSP-approved providers are limited or at capacity, which can make it difficult to get consistent support in place—even after approval.
Because of this, we often recommend advocating for a Home Care Package or Support at Home program (when appropriate). These options typically provide:
More flexibility in choosing providers
Greater access to services
A more reliable and consistent level of support
Every situation is different, but understanding this early can help you plan ahead and avoid unnecessary delays.
Step 4: Understand What Services You Can Access
Depending on the outcome of the assessment, support can include:
Domestic cleaning
Personal care
Meal preparation
Transport
Social support
Allied health services
For many people, starting with something simple—like help around the home—can make a big difference to daily life.
It’s about building support gradually, in a way that feels comfortable.
Step 5: Be Aware of Wait Times
One of the most important things to understand is that some services, particularly Home Care Packages, can involve a wait.
This can feel frustrating, but there are still options during this time:
Accessing any available CHSP services
Using private services to bridge the gap
Getting support with navigating the system
Starting the process early and having a plan can make a big difference.
Step 6: Choose the Right Support Provider
Once approved, you’ll be able to choose a provider to deliver your services.
This is an important step. Not all providers are the same, and finding the right fit can make a huge difference to the overall experience.
Look for a provider who:
Takes the time to understand your needs
Communicates clearly and consistently
Offers flexible, reliable support
Treats clients with dignity and respect
This is about more than services—it’s about trust and feeling comfortable in your own home.
You Don’t Have to Navigate It Alone
One of the biggest misconceptions about My Aged Care is that you have to figure it all out yourself.
You don’t.
At Sistability, we regularly support clients and families through this process. From the very first phone call to understanding assessments and organising services, we’re here to make things simpler.
Through our Care Compass program, we help guide you every step of the way—so you’re not left feeling confused or overwhelmed.
A Simple First Step
If you’re unsure where to begin, start small.
Have a conversation. Ask questions. Reach out for support.
Because getting started with My Aged Care doesn’t have to be stressful—it just needs the right guidance.
Need Help Getting Started?
If you or a loved one are considering aged care support at home, we’re here to help.
Whether you need assistance understanding the system, preparing for an assessment, or organising services, our team is ready to guide you with care and clarity.
Get in touch today to learn more about how we can support you through My Aged Care.
