Top 25 Questions People Ask Us About Cleaning and In Home Support
Choosing the right cleaning or in home support service can feel overwhelming, especially if you are navigating NDIS supports, aged care services or a major life transition. Many people come to us unsure of what help they need, what is included, or whether professional cleaning is the right choice for their situation.
Over the years, these are the most common questions people ask us about professional cleaning services, deep cleaning, NDIS cleaning services and aged care cleaning support. We have answered them clearly and honestly to help you feel informed, confident and supported.
What Is Trauma Informed Cleaning?
For many people, cleaning is just another household task. But for others, having someone enter their home and touch their belongings, move furniture or open cupboards can feel deeply unsettling.
This is where trauma informed cleaning comes in.
Trauma informed cleaning recognises that a home is not just a physical space. It holds memories, routines, emotions and sometimes experiences of loss, illness, violence or instability. A trauma informed cleaner works with care, consent and empathy, not just efficiency.
For people accessing NDIS cleaning services, aged care cleaning services, or other forms of in home support, the way cleaning is delivered matters just as much as the result.
Cleaning, Gardening and Support Work With Care: Why Who You Hire Matters
When people think about cleaning, gardening or support work, they often think about tasks. Floors cleaned. Lawns maintained. Daily assistance completed. Jobs done and boxes ticked.
But in aged care and NDIS homes, these services are never just tasks. They are moments of trust, connection and care. They shape how safe someone feels in their own home. And that is why who you hire truly matters.
At Sistability, we deliver cleaning, gardening and support work with care at the centre. Not as transactions, but as people-first services grounded in dignity, respect and real community impact.
What Services Are Included in the Support at Home Program?
Australia’s aged care system has changed, and the Support at Home program is now the main way older Australians access government-funded care at home. It has replaced Home Care Packages and Short-Term Restorative Care, bringing services together under one clearer and more flexible system.
At the centre of this program is the Support at Home service list. This is a government-approved list that clearly outlines what services can be funded and how support can be tailored to suit individual needs.
Understanding this service list helps older people, families and carers know what support is available and how it can be used to stay safe, independent and comfortable at home.
Preparing a Home for Change: The Role of Deep Cleaning in Transitions and New Beginnings
Big life changes often start at home.
For older Australians and people living with disability, times of transition can feel overwhelming. This might include returning home from hospital, moving into supported accommodation, downsizing, or adjusting to new levels of support through NDIS or aged care services. Alongside paperwork, appointments, and emotional strain, the condition of the home can quietly add to stress.
This is where deep and specialised cleaning plays an important role. Not just to make a home look tidy, but to make it safer, healthier, and easier to move forward.
How Support at Home (SaH) Coordination Reduces the Mental Load for Families
Caring for an ageing parent or a loved one with additional support needs is deeply personal and often overwhelming. While families are motivated by love and responsibility, the mental load that comes with navigating Australia’s aged care system can quietly build over time.
With the introduction of Support at Home (SaH), formerly known as Home Care Packages, many families are hopeful for a simpler and more flexible system. However, even positive change can bring confusion. New terminology, new processes, and new decisions can increase stress unless there is someone guiding you through it.
This is where SaH coordination makes a real difference.
Why Cleaning Priorities Change as We Get Older
As we get older, many parts of life naturally change, including the way we care for our homes. This doesn’t mean standards drop or that people stop caring. It means priorities shift toward what best supports health, safety, comfort, and independence.
A home doesn’t need to be spotless to be a healthy, supportive place to live. For older Australians, cleaning becomes less about appearances and more about doing what matters most.
Understanding why cleaning priorities change can help remove guilt, reduce pressure, and make it easier to accept support when it’s needed.
Government to Release 20,000 New Home Care Packages — What It Means for Older Australians
The Australian Government has announced one of the biggest expansions to aged care funding in recent years. From September 3 until October 31, 2025, 20,000 new Home Care Packages (HCPs) are being released. By the end of the year, another 20,000 packages will follow, opening the door for thousands of older Australians to receive the support they need to live safely and comfortably at home.
What to Look For in a Home Care Provider: Choosing the Right Support for You or Your Loved One
Choosing a Home Care Package (HCP) provider is one of the most important decisions you’ll make for yourself or a loved one. The right provider does more than deliver services – they become a trusted partner in helping you live independently, safely, and with dignity. With so many options out there, it can feel overwhelming to know who to choose.
To make things easier, here are some key things to look for when deciding on a home care provider.
Deep Clean vs Spring Clean: what’s the difference - and which do you need?
Not sure whether to book a spring clean or a deep clean? You’re not alone. Both leave your home feeling fresher, but they serve different purposes and suit different stages of life.
Here’s a clear guide—written with Northern Rivers homes in mind—to help you decide.
Morning Tea at Oaktree Village in Goonellabah: Connecting with Seniors
On Friday, August 1st, Sistability had the privilege of hosting a wonderful morning tea at Oaktree Village in Goonellabah. It was a fantastic opportunity for local older Australians to gather, learn, and engage with our team on the important topic of aged care.
The morning tea saw a great turnout of residents, all eager to understand how the aged care system works and how they can navigate it. Jenn, our experienced Aged Care Manager, led a highly informative and engaging presentation. She offered valuable insights into the various services available to seniors, how to start the journey with My Aged Care, and the different types of home care packages.
How to Encourage Ageing Parents to Accept Help—Without a Fight
Talking to ageing parents about getting help at home isn’t easy—especially when they’re proud, independent, and determined to manage on their own. But waiting until a crisis hits isn’t the answer either. This article offers practical tips for starting the conversation gently, recognising the signs that support might be needed, and easing your loved ones into care that helps them stay safe, independent, and in control.
Join Sistability at the Ballina Seniors Expo – June 5, 2025
For many older Australians, maintaining independence at home is a top priority. But as we age, everyday tasks can become more challenging. That’s where Home Care Packages (HCPs) come in. These government-funded packages are designed to provide the right level of support so seniors can continue to live comfortably and safely in their own homes.
If you’re new to the concept of Home Care Packages, this guide will help you understand what they are, how they work, and how to apply for one. Plus, we’ll explore how a trusted provider like Sistability can help you navigate the process and make the most of the services available.
Home Care Packages: What You Need to Know
For many older Australians, maintaining independence at home is a top priority. But as we age, everyday tasks can become more challenging. That’s where Home Care Packages (HCPs) come in. These government-funded packages are designed to provide the right level of support so seniors can continue to live comfortably and safely in their own homes.
If you’re new to the concept of Home Care Packages, this guide will help you understand what they are, how they work, and how to apply for one. Plus, we’ll explore how a trusted provider like Sistability can help you navigate the process and make the most of the services available.
Understanding Upcoming Aged Care Policy Changes in Australia
In July 2025, significant changes to Australia’s aged care system are set to take effect. These reforms, anchored by the new Aged Care Act, promise to bring about a more transparent, person-centred approach to aged care. But what exactly do these changes mean for individuals and families navigating the system? Let’s break it down.
Key Components of the New Aged Care Act
The centerpiece of these reforms is the introduction of the Aged Care Act, which prioritizes the rights of older Australians and sets a new standard for care providers. Some of the most impactful changes include: