Top 25 Questions People Ask Us About Cleaning and In Home Support
Choosing the right cleaning or in home support service can feel overwhelming, especially if you are navigating NDIS supports, aged care services or a major life transition. Many people come to us unsure of what help they need, what is included, or whether professional cleaning is the right choice for their situation.
Over the years, these are the most common questions people ask us about professional cleaning services, deep cleaning, NDIS cleaning services and aged care cleaning support. We have answered them clearly and honestly to help you feel informed, confident and supported.
1. What services does Sistability offer?
Sistability provides professional cleaning services and in home support for private clients, NDIS participants and older Australians. Our services include regular cleaning, professional deep cleaning, specialised cleaning and practical in home support delivered with care and respect.
2. Do you offer NDIS cleaning services?
Yes. We provide NDIS cleaning services that support participants to live safely and comfortably in their homes. Our team understands how to work within NDIS plans and align cleaning support with individual goals.
3. Do you provide aged care cleaning services?
Yes. We support older Australians with aged care cleaning services, including private clients and those receiving funding through Support at Home packages. Our approach focuses on dignity, safety and consistency.
4. What is the difference between a regular clean and a deep clean?
A regular clean focuses on maintaining your home through surface cleaning such as vacuuming, mopping and wiping benches. A professional deep clean goes further and targets built up grime in areas that are not part of regular cleaning routines.
5. What is included in a professional deep clean?
A professional deep clean may include internal oven and fridge cleaning, internal cupboards and drawers, skirting boards, doors and frames, wall washing, internal windows and detailed bathroom cleaning. Clients select the areas that best suit their home.
6. Can I customise my deep clean?
Yes. Our deep cleaning services are fully customisable. You choose the areas that matter most to you, allowing the clean to match your priorities, budget and level of support needed.
7. Do you bring your own cleaning products and equipment?
Yes. Our professional cleaners bring all required cleaning products and equipment. If you have sensitivities or preferences, we are happy to discuss suitable alternatives.
8. Are your cleaners trained to work with vulnerable clients?
Yes. Our team is trained to work respectfully with NDIS participants, older Australians and people experiencing vulnerability. We focus on communication, safety and trauma informed cleaning practices.
9. What is trauma informed cleaning?
Trauma informed cleaning means delivering cleaning services in a way that prioritises emotional safety, choice and respect. This includes asking permission before moving items, communicating clearly and working at the client’s pace.
10. Can I have the same cleaner each visit?
Where possible, yes. We understand that consistency is important, particularly for aged care clients and NDIS participants, and we aim to provide the same cleaner whenever we can.
11. How long does a professional deep clean take?
The length of a deep clean depends on the size of the home and the services selected. Deep cleaning takes longer than regular cleaning because it is more detailed and thorough.
12. Do I need to be home during the clean?
No. Some clients prefer to be home, especially for the first visit. Others are comfortable providing access. The choice is always yours.
13. Do you clean inside cupboards and appliances?
Yes. Internal cupboards, drawers and appliances such as ovens and fridges are included as part of professional deep cleaning services when selected.
14. Do you offer spring cleaning services?
Yes. Our spring cleaning service is the same as our professional deep clean and focuses on refreshing the home and tackling areas that are often overlooked.
15. Can deep cleaning help with allergies?
Yes. Professional deep cleaning removes built up dust, allergens and grime, which can improve air quality and comfort for people with allergies or sensitivities.
16. Do you work with Support at Home packages?
Yes. We support clients funded through Support at Home packages by providing aged care cleaning services and in home support aligned with their approved services.
17. Are your services available in Northern NSW?
Yes. We provide professional cleaning and in home support services across Northern NSW, supporting local communities with reliable and respectful care.
18. What if my home feels overwhelming or out of control?
Many clients reach out when their home feels overwhelming. Our team approaches every clean with compassion and without judgement, helping restore comfort, safety and confidence.
19. Do you help with transition cleans?
Yes. We offer transition cleaning for people moving house, downsizing, entering aged care or preparing a home for new support services.
20. Is professional cleaning worth it?
Professional cleaning saves time, reduces physical strain and delivers a deeper level of cleanliness than most people can achieve on their own. It also supports wellbeing and peace of mind.
21. How often should I book a deep clean?
Many people book a deep clean once or twice a year, before starting regular cleaning services, or during major life changes or seasonal resets.
22. Are your cleaning services insured?
Yes. Our cleaning and in home support services are fully insured, and our team follows strict safety and quality standards.
23. Can you help if I have mobility or health limitations?
Absolutely. Our in home cleaning support is designed to assist people who may struggle with physical cleaning tasks due to age, disability or health conditions.
24. How do I get a quote?
You can contact our team to discuss your needs. We will help you select the right services and provide a clear, tailored quote.
25. What makes Sistability different?
Sistability is a certified social enterprise. We combine professional cleaning services with a strong focus on dignity, inclusion and community impact. Every clean supports meaningful employment and care for people who need it most.
Final Thoughts
If you have been unsure about booking professional cleaning or in home support, asking questions is the first step. Whether you are looking for NDIS cleaning services, aged care cleaning services through Support at Home packages, or a professional deep clean, we are here to help in a way that feels safe, respectful and supportive.
