Four Years of Bezza: What Beryl's Anniversary Says About the Way We Work

This week we are celebrating four years of Beryl, known to just about everyone at Sistability as Bezza, and it feels like the right moment to say something about what that milestone actually means.

Not just for Beryl. But for the kind of organisation we are trying to be.

Who Is Beryl?

Beryl has been part of the Sistability team for four years. In that time she has built genuine, lasting relationships with her regular clients, the kind that take time and consistency to develop and that make a real difference to the people on the receiving end.

She is the person who steps up when the team needs cover. Who takes on extra shifts without being asked twice. Who shows up reliably, week after week, and brings the same care and attention every time. Her clients know her. They trust her. And that trust does not come from a roster. It comes from Beryl.

We are lucky to have her. And we do not take that lightly.

Why Four Years Matters in This Industry

Staff turnover in the care sector sits between 38 and 55 percent nationally. That means in most organisations, the majority of support workers leave within their first year. Clients cycle through unfamiliar faces. Relationships never have the chance to form. And the quality of care suffers as a result.

At Sistability, our average team tenure is four years. Beryl is a part of why that number looks the way it does.

That consistency is not accidental. It comes from hiring people who genuinely care about the work, investing in them properly, and creating an environment where they feel valued and supported. When people feel that way about where they work, they stay. And when they stay, clients get better care.

What Beryl's Work Looks Like for Our Clients

For the clients Beryl supports, her four years with Sistability means something very concrete. It means they have had the same person coming through their door, on time, with a familiar face and a genuine interest in how they are going.

It means when something changes, Beryl notices. It means the small details are remembered. It means the relationship has had the time to become something real, not just a scheduled visit.

For older Australians and people living with disability, that continuity is not a nice extra. It is fundamental to feeling safe and supported at home.

What We Look for When We Hire

Beryl represents exactly what we look for when we bring someone onto the Sistability team.

We do not hire purely on experience, though experience matters. We hire for empathy, reliability, and the kind of character that shows up in how someone treats the people they support. The willingness to step in when needed. The care taken with clients who can be complex or vulnerable. The understanding that this work is about people, not tasks.

Beryl brings all of that. She has done so consistently for four years. And for a team that takes its culture seriously, that is something worth celebrating publicly.

A Note on What This Means to Us as an Employer

One of Sistability's goals is to be a top employer in the Northern Rivers. This shapes real decisions about how we treat our team, how we structure their work, and how we recognise the contribution they make.

Beryl supplements her income through her shifts with us, and we are glad we can offer that. Good employment in the care sector should work for the people doing the work, not just the organisation delivering it. Flexibility, reliability, and genuine appreciation are not optional extras. They are part of what makes someone like Beryl want to stay.

Four years is a milestone worth recognising. We hope there are many more to come.

Congratulations, Bezza

From everyone at Sistability, thank you for four years of showing up with heart. Our clients are better supported because of you, and our team is stronger for having you in it.

Here is to the next four.

Interested in joining the Sistability team? We would love to hear from you.