Hope in Action: Sistability’s Specialised Cleaning Service for “Sandy”
Client Background
“Sandy” (name changed for privacy) is an NDIS participant living in government housing in the Northern Rivers. She lives with several complex medical conditions that affect her ability to manage her home environment. These conditions don’t impact her mobility, but they significantly influence her capacity to maintain hygiene, organisation, and general home upkeep on an ongoing basis.
Over time, the challenges of daily living became overwhelming, and Sandy’s living conditions deteriorated beyond what regular support services could manage. Her home had reached a level that presented health and safety concerns for her and those supporting her.
The Challenge
When Sistability was first contacted, Sandy’s support team were deeply worried. Her home environment had become unsafe, unsanitary, and at real risk of breaching housing standards. The concern wasn’t just about cleanliness — it was about her wellbeing, security, and the possibility of losing her home if urgent action wasn’t taken.
For many NDIS participants like Sandy, the inability to manage domestic tasks isn’t a matter of willpower or neglect. It’s a direct result of complex medical and mental health conditions that make these tasks physically, mentally, or emotionally unmanageable. In Sandy’s case, this created a cycle that was almost impossible to break without professional help.
The situation required a specialised cleaning plan — one that could address not only the immediate risks but also lay the groundwork for ongoing stability.
The Sistability Response
Sistability developed a tailored, multi-day specialised cleaning service designed specifically for Sandy’s needs and circumstances. Our experienced cleaning team — trained in biohazard protocols and trauma-informed practice — approached the task with compassion, sensitivity, and professionalism.
Before starting, the team conducted a site assessment to ensure safety for everyone involved and to determine the most appropriate cleaning methods. Personal protective equipment (PPE) and industry-grade sanitation procedures were used to safely remove hazards, contaminants, and waste materials from the home.
Every step of the process was handled with dignity and care. Our team understood that they weren’t just entering a home — they were entering someone’s personal space during an incredibly vulnerable time. Communication was gentle and respectful, ensuring Sandy felt informed and supported throughout.
The work included:
Careful removal and disposal of hazardous waste and damaged items.
Sanitisation and restoration of key living areas such as the kitchen and bathroom.
Cleaning and disinfecting of high-risk surfaces to make the environment safe again.
Organising and restoring essential living spaces to a functional, welcoming condition.
The team’s approach balanced efficiency with empathy. They worked steadily, respecting Sandy’s privacy while focusing on restoring safety, comfort, and dignity.
The Outcome
By the end of the specialised clean, the transformation was remarkable. The property was no longer unsafe or overwhelming — it was clean, functional, and fit for comfortable living. The risk of losing her tenancy had been removed, and both Sandy and her support team were relieved and grateful for the outcome.
With Sistability’s help, Sandy could remain in her home — the place where she feels most secure — and continue receiving the supports that help her live independently. Ongoing maintenance support has since been arranged through her NDIS plan, ensuring her environment stays safe and manageable long-term.
A Message from the Team
At Sistability, we know that a home is more than just four walls — it’s a foundation for wellbeing, dignity, and independence. For many NDIS participants, a safe and stable home environment can be life-changing.
This case is a reminder of why our specialised cleaning services are so vital. They don’t just restore homes; they restore confidence, hope, and stability. Every task our team undertakes is guided by empathy, professionalism, and an understanding that everyone deserves to live in a clean, safe, and dignified space — no matter their circumstances.
