Hope in Action: Sistability’s Specialised Cleaning Service for “Sandy”
“Sandy” (name changed for privacy) is an NDIS participant living in government housing in the Northern Rivers. She lives with several complex medical conditions that affect her ability to manage her home environment. These conditions significantly influence her capacity to maintain hygiene, organisation, and general home upkeep on an ongoing basis.
Over time, the challenges of daily living became overwhelming, and Sandy’s living conditions deteriorated beyond what regular support services could manage. Her home had reached a level that presented health and safety concerns for her and those supporting her.
Case Study: Supporting “Robert” Through Hoarding
Robert, an aged care client living in Ballina, has lived with hoarding behaviours for many years. His home gradually became cluttered and difficult to navigate, making everyday activities harder and less safe.
When we first began working with Robert, it was clear that a single intensive clean would not be suitable. An all-at-once approach can be traumatic for people living with hoarding — it can feel like a loss of control, and in some cases, cause further distress.
Instead, we worked with Robert, his care team, and his support network to develop an ongoing, specialised cleaning plan tailored to his needs.
The Benefits of Specialised Cleaning for NDIS & Aged Care Clients
For many people, a clean home is more than just a matter of tidiness — it’s about safety, health, dignity, and quality of life. For NDIS participants and older Australians receiving aged care support, regular cleaning plays an important role in day-to-day wellbeing. But before a regular cleaning schedule can be effective, a specialised clean is often the most powerful first step.
Sistability Named Finalist in Two Categories at the 2025 Northern Rivers Regional Business Awards
We are so proud to share that Sistability has been named a finalist in not one, but two categories at the 2025 Northern Rivers Regional Business Awards:
🏆 Excellence in Diversity & Inclusion
🏆 Employer of Choice (20 Employees and Under)
This recognition is an incredible honour for our team, and it reflects both the work we do in the community and the culture we’ve built inside our organisation. At Sistability, we believe that inclusion, diversity, and genuine care aren’t just values on paper — they are guiding principles that shape how we show up every single day.
A Clean Start: Giving Dignity Back Through Everyday Essentials
At Sistability, we believe that everyone deserves more than just a roof over their head—they deserve a home. A space that feels safe, warm, and comforting. Yet for many people in our community, starting over often means doing so with almost nothing. That’s why we’ve launched our new Clean Start Program, an initiative designed to help vulnerable community members create homes filled with dignity and comfort.
Through this program, we collect donations from the community—things like bedding, mattresses, towels, and home goods—and deliver them to those who need them most.
Standing Beside Those Who Go Unseen
Every person deserves to be seen, heard, and supported. Yet too often, people in our community quietly carry challenges on their own—whether it’s feeling isolated, uncertain about how to access services, or unsure where to turn for help.
At Sistability, we believe no one should have to face those challenges alone. That’s why our team is more than a group of service providers. We’re companions, advocates, and connectors—standing beside people so they feel supported, valued, and confident to take the next step forward.
Why ADHD Makes Cleaning a Challenge: The Brain Science Behind It
For many people with ADHD, keeping a home clean can feel like climbing a mountain in bare feet. It’s not a lack of willpower or caring about a tidy space—it’s the way the ADHD brain is wired.
Understanding the neuroscience behind these struggles can be the first step toward solutions that work, whether you’re tackling the dust bunnies yourself or calling in professional reinforcements for a specialty or deep clean.
New NDIS Funding Periods: What You Need to Know
If you or someone you support is on a new or reassessed NDIS plan, you may notice a big change: funding is now being released in smaller chunks throughout the year. These new “funding periods” could impact how and when you can access important services like cleaning, gardening, therapy, or assistive technology. In this blog, we break down what’s changing, how it might affect you, and what you can do to stay supported.
Keeping Neurodiverse Loved Ones Calm During Easter Holidays
Easter can be an exciting time filled with family gatherings, special meals, and festive activities. But for neurodiverse individuals—such as those with autism, ADHD, or sensory sensitivities—the sudden changes in routine, new environments, and increased social interaction can be overwhelming. A little extra preparation and some thoughtful strategies can help create a calm, enjoyable Easter for everyone involved.
What Does the NDIS Fund?
Discover what supports and services the NDIS covers, from personal care and daily living assistance to cleaning, gardening, and assistive equipment. Learn what’s excluded and how replacement supports work. At Sistability, we’re here to provide high-quality services like cleaning, gardening, and direct support to help NDIS participants live independently and comfortably.
NDIS: Understanding the Value of Non Face-to-Face Supports
Sistability’s unwavering commitment to enhancing the health, safety, and overall quality of living environments for our clients remains paramount. This dedication extends beyond the visible, embodying a full spectrum of non face-to-face supports that are critical to the comprehensive service we provide. Although these supports may not always be directly observable, they are integral components of our robust support framework, ensuring that every aspect of care and service delivery is managed professionally and efficiently.
The Challenges of Caregiver Guilt
Explore the hidden challenges of over 2.65 million unpaid carers in Australia with Sistability. Delve into the impact of caregiver guilt, discover valuable coping strategies, and find hope and support. Uncover the strength of these unsung heroes on their caregiving journey.
Facing Sector Challenges Head-On: Sistability's Commitment to NDIS Service Amidst Industry Strain
In its recently published "State of the Disability Sector Report 2023," NDS revealed a sector under immense strain. The findings highlight significant challenges faced by disability service providers, painting a concerning picture of financial struggles and service limitations. However, Sistability, as a registered NDIS provider, remains dedicated to ensuring the continued provision of services to its NDIS clients.
What is considered ‘reasonable’ and ‘necessary’ when it comes to NDIS funding?
The NDIS will only fund supports that it considers reasonable and necessary. So, is cleaning considered ‘reasonable and necessary’? Read on to find out more
We love support workers, but they aren’t cleaners!
You can have your cake and eat it too! It’s not about choosing one service provider over the other. By hiring a specialist cleaning team to look after your HOME, AND a support worker to focus on YOU you get the best of both worlds.
We don’t claim to be experts in the kitchen, we can’t look after your kids, take you to appointments or run errands for you, but what we can do is CLEAN!
Sistability’s team of specialist cleaners can clean your home from the ceiling to floors. They’ll get in between the cracks and under the furniture – ensuring your home is spic-and-span, every time.
Six health benefits to a clean home
Not only does having a clean home reduce my anxiety and stress levels, but it also allows me to spend quality time with my family - in particular when my toddler asks me to play with him. I can focus all my energy on what I'm doing with him, rather than worry about cleaning the kitchen or having to vacuum or mop the floor! I know he appreciates that too because he gets all of me, not a distracted mother who wants to pull her hair out. A ‘love bomb’ - so to speak - of quality time with his Mumma.