Fully managed, local Aged Care support in the Northern Rivers
Being assessed and approved for Support At Home funding is one step.
Once you receive your Support At Home assignment letter, you need to choose an approved aged care provider. This will activate your funding.
That’s where we come in.
Home Care Packages (HCP) have now transitioned to Support At Home (SaH)
The former Home Care Packages (HCP) Program has transitioned to the new Support At Home program.
If you previously had a Home Care Package, your funding now sits under Support At Home - and you can change providers at any time.
Your approved funding level stays the same when you switch.
Have you been allocated your Support At Home package?
If you’ve received your allocation letter, you have a limited timeframe (56 days) to select your provider so your funding can be activated.
Choosing the right provider matters.
Some providers focus primarily on administration — processing invoices and meeting compliance requirements.
We focus on coordination.
That means actively managing your services so your funding translates into reliable, structured support at home.
If you’re unsure about your assignment timeframe or next steps, we can explain the process clearly.
What Support At Home coordination actually involves
Support At Home coordination (previously known as care management) includes:
Developing and reviewing your support plan
Monitoring your budget and expenditure
Organising service providers
Liaising with allied health and trades
Troubleshooting service issues
Adjusting supports as needs change
Advocating when something isn’t working
It is proactive, ongoing oversight — not just paperwork.
Without active coordination, families often find themselves chasing providers, monitoring budgets and resolving service gaps themselves.
We step in so you don’t have to.
Services we deliver and coordinate
Depending on your approved funding level, we can both deliver services directly and coordinate additional supports through trusted providers.
Delivered In-House by Sistability
Where appropriate, we can provide services directly through our local team, including:
Cleaning and household assistance
Gardening and lawn maintenance
Home support services
This allows for consistent communication and direct oversight.
Coordinated Through Trusted Providers
We also coordinate services such as:
Personal care
Podiatry
Physiotherapy
Occupational therapy
Nursing support
Transport and assistive equipment
You are not left managing multiple providers.
We remain your central point of contact and oversee the coordination of all services under your Support At Home package.
Is your SaH package being fully used?
If your Support at Home statement shows a growing balance, it may be a sign your package isn’t structured properly — or that your current provider isn’t actively managing your supports.
Unspent funds aren’t savings. They’re missed help.
What our locals say…
Real experiences from Northern Rivers families.
Fully managed support - not self-managed care
We provide fully managed Support At Home services.
We do not offer self-managed models where families organise and coordinate providers themselves.
Support At Home funding administration and compliance are delivered in partnership with Trilogy Care.
All care coordination, service planning, supplier management and communication are handled directly by Sistability’s local team in the Northern Rivers.
This structure provides:
Approved provider compliance
Secure funding administration
Local coordination and oversight
Direct communication
You receive the protection of an approved provider framework with the responsiveness of a local team.
The difference a local team makes
We are located in Ballina, NSW, in the Northern Rivers (just behind the post office on Tamar Street - entrance via Moon Street).
We understand local services, regional challenges and community networks. When adjustments need to be made, you speak to someone who knows your situation, not a national call centre.
Clear communication and timely follow-through make a measurable difference to how well Support At Home package funding works.
Clear plan.
Clear communication.
Real follow-through.
Already with a Provider but not feeling supported?
If you have already selected a Support At Home provider but feel like you’re managing everything yourself, you’re not alone.
You can change providers at any time without losing your funding.
If you’re considering a switch, we can guide you through the transfer process clearly and carefully.
Pete - Coordination that matches real goals
Pete wanted to remain living safely and independently in his home.
After reviewing his Support At Home plan, we adjusted how his funding was being allocated. Services became more consistent, aligned with his routine and better suited to his priorities.
Active coordination turns funding into practical support.
When you contact Sistability, you can speak directly with Jenn, our Aged Care Manager.
If you’ve been assigned your Support At Home package and need to select a provider, or if you’re unsure whether your current provider is actively coordinating your services, we’re happy to review your situation and explain your options clearly.
No pressure. Just structured guidance.
Jenn Robertson, Aged Care Manager
Speak directly with our
Aged Care Manager
A local social enterprise
Sistability is a certified social enterprise operating in the Northern Rivers.
When you choose us for Support At Home coordination, you’re supporting ethical service delivery, local employment and community reinvestment.
We believe aged care should feel personal, accountable and community-focused.
Servicing the Northern Rivers
We provide Support At Home coordination across Ballina, Lennox Head, Byron Bay, Suffolk Park, Alstonville and surrounding Northern Rivers communities.
If you’re unsure whether we service your area, contact our team and we’ll confirm availability.
Let’s activate your Support At Home funding
If you’ve received your assignment letter and are ready to choose your provider, complete the form below.
We’ll contact you to discuss next steps and ensure your funding is activated without delay.
Clear advice. Structured support. No obligation.